99bet Privacy Policy

This Privacy Policy describes how 99bet ("we", "us", or "our") collects, uses, stores, and protects the personal information of players who access our platform at 99bet.bar. It applies to all users of the site, including registered account holders and visitors browsing without an account.

By using the 99bet platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please discontinue use of the platform. We may update this policy from time to time — when we do, the "Last updated" date at the top of this page will reflect those changes.

When you register for a 99bet account or interact with our platform, we collect certain personal information. This falls into two main categories: information you provide directly, and information we collect automatically through your use of the site.

Information you provide directly:

• Full name and date of birth
• Email address and mobile number
• Home address in the Philippines (e.g. city, province)
• Government-issued ID details for identity verification (KYC)
• Payment information such as GCash number, Maya account, or bank account details registered in your name
• Any correspondence you send to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, browser type, and operating system
• Pages visited, session duration, and click activity on the platform
• Login timestamps and session identifiers
• Cookie data and similar tracking technologies (see Section 7)

We do not collect sensitive information such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a specific regulatory requirement and you have been informed.

99bet uses your personal information only for purposes that are relevant to providing, operating, and improving our platform. Below is a summary of the main ways we use your data:

We do not use your data for automated decision-making or profiling in ways that produce legal or similarly significant effects on you without your knowledge.

99bet does not sell your personal data. We may share your information with third parties only in the following circumstances:

• Service providers: Third-party companies that help us operate the platform, such as payment processors, cloud hosting providers, and identity verification services. These parties are contractually obligated to protect your data and may only use it for the specific services they provide to us.
• Legal obligations: When required to do so by law, court order, or government authority, we may disclose your information to the relevant body. We will only share what is strictly required.
• Fraud and security: If we suspect illegal activity, fraud, or a serious breach of our Terms and Conditions, we may share information with relevant authorities or third-party investigators.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

We keep your personal data for as long as your account is active, or for as long as necessary to fulfil the purposes described in this policy. When you close your account, we will begin the process of deleting or anonymising your data, subject to the following exceptions:

• Transaction records may be retained for a period required by applicable financial and anti-money laundering regulations.
• Identity verification documents may be kept for the period required by compliance obligations, even after account closure.
• Data related to active disputes, investigations, or legal proceedings will be retained until those matters are fully resolved.

Once the relevant retention period has passed, we will securely delete or anonymise your data so that it can no longer be associated with you.

As a 99bet player, you have the following rights with respect to your personal data. To exercise any of these rights, you can contact our support team at [email protected].

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: If any of your information is inaccurate or out of date, you can ask us to update it.
• Right to deletion: You may request that we delete your personal data, subject to any legal retention obligations we must comply with.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a concern is being resolved.
• Right to withdraw consent: Where we process your data based on your consent (such as for marketing communications), you may withdraw that consent at any time.

We will respond to verified data requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure we are speaking with the correct account holder.

99bet uses cookies and similar technologies to improve your experience on the platform, maintain your login session, and understand how the site is being used. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These cannot be disabled without affecting core features like account login and session management.
• Analytics cookies: Help us understand how players use the site — which pages are most visited, where users drop off, and how performance can be improved. This data is aggregated and does not identify individual users.
• Preference cookies: Remember your settings and preferences to make your next visit smoother.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how some parts of the platform work. We do not use cookies to track your activity on third-party websites.

We take the security of your personal data seriously. 99bet implements a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Secure data storage with access controls limiting who within our organisation can view personal data
• OTP-based verification for login and sensitive account actions
• Regular security reviews and monitoring for unusual access patterns
• Staff training on data protection responsibilities

While we work hard to protect your data, no online platform can guarantee absolute security. You also play a role — please use a strong, unique password for your 99bet account, never share your OTP, and log out of your account when using a shared or public device.

The 99bet platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that a person under the required age has registered an account and provided personal data, we will immediately deactivate the account and delete the associated information.

If you believe that a minor has created an account or submitted personal data through our platform, please notify us at [email protected] and we will investigate promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. In some cases, we may also notify registered players through an in-platform notification or email.

We encourage you to review this page periodically. Continued use of the 99bet platform after any changes take effect means you accept the updated policy. If you do not agree with the revised terms, please discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please reach out to us. Our support team is available around the clock.

You can contact us at: [email protected]

We aim to respond to all privacy-related inquiries within 5 business days. For general account support or platform questions, you can also visit our FAQ page.